Your Information Fully Secured — Elon Sport Promise

1 What Information We Collect

Elon Sport collects certain information to provide you with the best betting experience. This is always done with your consent and for specific purposes only. We never collect data we don't need.

The information we collect falls into two main categories — what you provide directly and what our system collects automatically.

2 Purpose of Data Use

Elon Sport uses collected data only for specific, legitimate purposes. We will never use your information for anything you have not consented to. The key purposes for which we use your data are outlined in detail below:

• Account Management: Personal information is required to create, verify, and maintain your account. It is used to confirm your identity at every step, from registration through to login.
• Transaction Processing: Financial information is used to process deposits and withdrawals securely and to maintain your transaction history.
• Service Improvement: We analyze how you use our platform to continuously improve your experience — identifying which features are most used and where issues may arise.
• Fraud Prevention: We monitor login history and device information to detect and prevent suspicious activity. This is done solely to keep your account secure.
• Legal Compliance: Retaining certain data to comply with gaming licensing requirements and anti-money laundering laws is a legal obligation on our part.
• Customer Support: Your account information is used to resolve issues quickly and provide relevant support.
• Promotional Offers: Your data is used to send you relevant offers and bonuses based on your preferences and betting activity. You can opt out of such communications at any time.

3 Information Sharing & Disclosure

Elon Sport never sells your personal data or shares it without your permission. However, limited data sharing may be necessary in certain specific situations:

• Payment Processors: Financial details required to process bKash, Nagad, Rocket, or bank transactions are shared with the relevant payment gateways. These providers are bound to meet our strict security standards.
• Legal Authorities: Data may be disclosed in response to a valid court order or lawful request from a government authority.
• Gaming Regulator: Certain information is legally required to be submitted as part of the regular oversight conducted by our licensing authority.
• Technology Service Providers: Technology companies that help operate our platform (such as cloud services) may access limited data for technical purposes only, and are contractually obligated to uphold our privacy standards.

4 Cookie Policy

Elon Sport uses cookies on its website and app. Cookies are small data files stored in your browser that help improve your browsing experience. We use the following types of cookies:

• Necessary Cookies: These cookies are essential for maintaining your login session and ensuring platform security. Disabling them will prevent the platform from functioning properly.
• Functional Cookies: These cookies remember your language preference, display settings, and other personal preferences.
• Analytical Cookies: These cookies analyze site usage to help us improve the platform. No personally identifiable information is collected through them.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may limit some features of the platform.

5 Data Retention Period

How long Elon Sport retains your data depends on the type of information and applicable legal requirements. We never keep data longer than necessary.

• Account Information: Retained while your account is active and for up to 5 years after closure.
• Transaction History: Financial transaction records are retained for 7 years as required by law.
• Login Logs: Login history is retained for up to 90 days for security purposes.
• Support Conversations: Customer service records are retained for up to 2 years.
• Marketing Data: If you opt out of marketing communications, that request is recorded permanently.

Once the applicable retention period expires, data is securely deleted or anonymized so that it can no longer be used to identify any individual.

6 Your Rights

Every registered user on Elon Sport has the following rights regarding their personal data. To exercise any of these rights, please contact our support team.

• Right of Access: You have the right to know what information we hold about you and to receive a copy of it.
• Right to Rectification: If any of your information is incorrect, you can request that it be updated.
• Right to Erasure: You have the right to request deletion of your data under certain circumstances (subject to legal retention obligations).
• Right to Restrict Processing: You can request that the processing of your data be restricted under certain circumstances.
• Data Portability: You can request an export of your data in a structured, readable format.
• Right to Object: You have the right to object to marketing communications or to specific types of data processing.

7 Children's Privacy

Elon Sport strictly prohibits anyone under 18 from creating an account or using the platform. We do not knowingly collect any information from children or minors.

If a parent or guardian discovers that their child has created an account on our platform, please contact us immediately at support@elonsport.app. We will promptly close the account and delete all associated data.

8 Third-Party Links

The Elon Sport platform may occasionally contain links to third-party websites — such as sports news sites or payment gateways. These external sites have their own privacy policies, and Elon Sport has no control over their practices.

We are not responsible for how your data is handled on those third-party sites. We recommend reading their privacy policies before visiting any external site.

9 Policy Updates

Elon Sport may update this privacy policy from time to time. When changes are made, the "Last Updated" date at the top of this page will be revised. For significant changes, you will be notified in advance via your registered email or app notification.

Continued use of our platform after any changes will be taken as acceptance of the updated policy. If you object to any part of the policy, you will have the option to close your account and receive a refund of your balance.

10 Contact Us

If you have any questions, concerns, or requests regarding our Privacy Policy, please get in touch. Our dedicated privacy team is ready to assist you with any inquiries.

• Email: support@elonsport.app
• Live Chat: Click the Live Chat button from any page on the platform
• Help Center: Help Center Visit Page